Returns

Need to return a product? 

We offer a 30 day return policy in the unlikely event that you are not entirely happy with your purchase. The 30 days policy starts from the day your order is delivered. If 30 days have passed by since your delivery date, unfortunately we can’t offer you a refund or exchange.

Proof of Postage: To be eligible for a refund, you must obtain and provide proof of postage dated no later than 30 days after your original delivery date.

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging and securely wrapped. 

Security Tags: Certain items are dispatched with prominent, tamper-evident security tags, ribbons, or factory-applied protective plastics. Removal, cutting, altering, or re-attaching of these tags or plastics immediately voids your right to return the item.

Prohibition of "Wardrobing" and Rental Abuse: We do not offer a "hire" or rental service. Purchasing items with the intention of using them for a temporary purpose, including but not limited to commercial fashion shoots, editorial photography, social media content creation, theatrical productions, weddings, or private events, and subsequently returning them for a refund is strictly prohibited. This practice is classified as "wardrobing" or rental abuse.

Customers are responsible for the postage cost of returns or exchanges and also for any unrecoverable charges relating to VAT or import charges to Retrospecced.

Bespoke products and spectacle lenses are exempt from returns. 

Please click here to let us know you plan to return a product/s and we will forward our returns note, which details the returns process.